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Client Technical Support Associate

Company Name:
Perot Systems
Dell Inc.''s wholly owned subsidiary Dell Services Federal Government, Inc. (DSFG) is seeking a talented Client Technical Support Associate in Clinton, MS.
The selected candidate will be responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software - industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. DESIRED: Candidates that are bi-lingual spanish speakers.
Typically requires at least 2 years relevant experience without a Degree.
Personable with customers and work colleagues.
Be familiar or able to provide telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.)
Personable with customers and work colleagues

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